Last Updated: 11 February 2026
At FreshCry, your satisfaction is important to us.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- The item must be unused
- The item must be in original condition
- The item must be in original packaging
- Proof of purchase is required
To initiate a return, please contact:
support@FreshCry.com
Non-Returnable Items
We do not accept returns for:
- Personalised items
- Hygiene-sensitive baby products
- Clearance or final sale items
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery and include clear photos of the issue.
We will arrange:
- A replacement
OR - A full refund
Refund Process
Once your returned item is received and inspected, we will notify you regarding approval.
Approved refunds will be processed within 5–10 business days to your original payment method.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your payment provider
- Contact us at support@FreshCry.com